Customer Care
RETURNS & EXCHANGES
Last updated: March 2026
We want you to be happy with your purchase. If you need to return an eligible item, please ensure the following conditions are met:
1. Return Eligibility Window
We hope every piece you welcome into your home brings enduring satisfaction. Returns must be made within 5 days of receiving your order.
2. Condition of Returned Items
To qualify for a refund, return, or exchange, Items must be unused, in their original condition, and returned with all original packaging. Fragile items must be packaged securely and carefully for the return journey. Returned items must arrive with us whole and undamaged. We are unable to process a refund, exchange or replacement for any item that arrives broken, chipped, cracked or otherwise damaged during return transit. The customer is responsible for ensuring that the item is packaged appropriately to minimise the risk of damage while in transit.
3. Non-Returnable Products
For hygiene and safety reasons, bedding, personal-care items and other hygiene-sensitive products are strictly non-returnable and non-exchangeable, whether opened or unopened, except where the item is confirmed to be defective on arrival.
4. Return Shipping & Showroom Drop-off
Customers within Lagos may return approved items directly to our Lagos showroom (21, Salvation Road, Opebi, Ikeja, Lagos). For questions or to initiate a return, contact us at info@ofmaxhomes.com.
Once your return is received and inspected, we will confirm that it meets our return conditions and proceed with the agreed resolution.