Question 1

How do I place an order?

Accepted Answer

You can place your order directly on our website. You may also contact us through Instagram or WhatsApp if you need assistance.

Question 2

What payment methods do you accept?

Accepted Answer

We accept secure online payments through the payment options available at checkout. Bank transfer may also be available where applicable.

Question 3

How do I know my order has been confirmed?

Accepted Answer

Once your order and payment are successful, you will receive an order confirmation.

Question 4

I have been debited but my order is not showing as confirmed. What should I do?

Accepted Answer

Please do not make another payment immediately. Contact us with your name, payment reference and proof of payment so we can verify the transaction.

Question 5

Can I reserve an item and pay later?

Accepted Answer

Items are generally not reserved without payment unless specifically agreed by the Ofmax Homes team.

Question 6

Can I cancel my order after payment?

Accepted Answer

Please contact us immediately. If the order has not yet been processed or dispatched, we may be able to assist. Once dispatched, cancellation may no longer be possible.

Question 7

Do you deliver nationwide?

Accepted Answer

Yes. We deliver within Lagos and to locations across Nigeria.

Question 8

How much is delivery within Lagos?

Accepted Answer

Delivery fees within Lagos vary depending on your location and order size. Your applicable delivery fee will be shown at checkout where available.

Question 9

How is delivery outside Lagos calculated?

Accepted Answer

Interstate delivery is usually calculated based on the weight, size and destination of your order. Where an exact rate cannot be generated instantly, our team will contact you with the delivery cost before dispatch.

Question 10

How long does delivery take?

Accepted Answer

Delivery times depend on your location. Lagos orders are generally delivered sooner (1–3 working days), while interstate orders may take a few working days (3–5 working days). Estimated timelines will be communicated after your order is confirmed.

Question 11

Do you deliver fragile items outside Lagos?

Accepted Answer

Yes, where suitable delivery options are available. Fragile items may require additional protective packaging or a specific courier, which can affect delivery charges.

Question 12

What if I entered the wrong delivery address?

Accepted Answer

Please contact us immediately. We can only change a delivery address before the order has been dispatched.

Question 13

Can I pick up my order from your store?

Accepted Answer

Yes. Store pickup is available from our Opebi, Ikeja location. Please wait for confirmation that your order is ready before coming to collect.

Question 14

Can someone else collect my order for me?

Accepted Answer

Yes. Please provide the person’s name and ensure they have the order details or collection confirmation.

Question 15

Where is your physical store located?

Accepted Answer

21A Salvation Road, Opebi, Ikeja, Lagos.

Question 16

Are all items on the website physically available?

Accepted Answer

We make every effort to keep our inventory updated. However, because we also sell in-store and through other channels, there may occasionally be a short delay before stock updates reflect online.

Question 17

Can an item sell out after I place it in my cart?

Accepted Answer

Yes. Adding an item to your cart does not reserve it. Stock is only secured once your order and payment are successfully completed.

Question 18

Will sold-out items be restocked?

Accepted Answer

Some items are restocked, while others may be limited or one-off finds. Follow @ofmaxhomes or join our mailing list for restock updates and new arrivals.

Question 19

Are your products original?

Accepted Answer

We source our products carefully from reputable retailers and suppliers and sell them under their original brand or product identity where applicable.

Question 20

Will the product colour look exactly the same as the picture?

Accepted Answer

We try to represent products as accurately as possible, but slight colour differences may occur due to lighting, photography or different phone and computer screens.

Question 21

Can I return or exchange an item if I change my mind?

Accepted Answer

Returns and exchanges are subject to our return policy. Items must generally be unused, in their original condition and packaging, and reported within the stated return period. Certain items may be excluded for hygiene or safety reasons.

Question 22

What happens if my order arrives damaged?

Accepted Answer

Please contact us as soon as possible after delivery and send clear photos or videos of the item and packaging. We will review the issue in line with our damaged-item policy.

Question 23

Do I need to make an unboxing video?

Accepted Answer

We strongly recommend recording an unboxing video from the moment the parcel is opened, especially for fragile items. This helps us assess any delivery-related damage quickly.

Question 24

Do you offer bulk or corporate orders?

Accepted Answer

Yes. We accept bulk, gifting, hospitality, short-let, event and corporate orders. Please contact us directly for availability and pricing.

Question 25

Do you offer discounts for bulk purchases?

Accepted Answer

Bulk-order pricing may be available depending on the item and quantity required. Please contact us for a quote.

Question 26

Can I buy a gift for someone and have it delivered directly to them?

Accepted Answer

Yes. Simply enter the recipient’s delivery details at checkout and let us know if you would like a special note included, where available.

Question 27

How can I contact Ofmax Homes?

Accepted Answer

You can contact us through Instagram, WhatsApp, email or the contact details listed on our website.

Question 28

Can I order through Instagram or WhatsApp instead of the website?

Accepted Answer

Yes. You can contact us through Instagram or WhatsApp for assistance, although ordering directly through the website is usually the fastest way to secure available stock.

FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS

Orders & Payments

Delivery

Store Pickup

Stock & Products

Returns, Damages & Exchanges

Bulk, Gifting & Special Orders

Contact & Support

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